Jessica S Mch

My Gekks Didn't Last a 1st Wash

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Sad The idea was great, however, my Gekks did not work past a second wash. I also was unable to recover stickiness, even after following all recommended directions (using hand sanitizer).

I have just contacted Customer Service.

Perhaps there is a possibility to refund the product. I wonder how there are so many fabulous reviews for this product? Hopefully they usually work for folks.

I'm very disappointed - the Gekks pack I bought was over $40. I was hoping for that price, the Gekks would be reusable, lasting for at least a season.

I was hoping to get a refund, but it seems from the website that exchanges/returns are only available for unworn products.

I read somewhere that trial options (?) were available - I wish I had known that to save myself the money. Sad

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Loss:
$40
Cons:
  • Quality
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

I had the same issue after 1 wash. I have 8 pairs and won’t be buying anymore.

Ramsay Arf

Order not shipped yet

I have emailed twice with no response. I just want to know if my order is actually going to come or not.
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Reginae Ytr

Didnt get product i paid for

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I have not gotten my order. No answer to email, text, phone.
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Reason of review:
Problem with delivery
Mollie C Tvp

Not worth it!

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I ordered when a pack because the Gekks website said I'd get discount. But by the time you go through the process absolutely no discount is given. Then when the product arrives you're are immediately disappointed because the video makes the product look like it had form and shape to it. Nope, just plain ol floppy fabric. You have to stick them in a shoe, literally. Therefore, can't use them in other shoes. The standard store bought slip on socks are fine with me! Sorry I wasted my money on this product. I read that their customer service is the worst. Probably so they don't have to return money to people. I didn't even try to return mine.
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Reason of review:
Not as described/ advertised
Marshell Mgz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible

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Gekks - Horrible

I placed an ordered on February 22, 2018 and have yet to get an email with tracking information or whats going on with my purchase. I did receive an email that they had confirmed my order.

Weeks have gone by now and I still have yet to receive an email with tracking number like they were supposed to do. They never sent me an email stating there was a delay and nothing is posted on their website either. They were quick to take my money and everything. I have also emailed their customer service department probably 4 times now and received nothing back.

It is now March 4, 2018 and I have ordered other products from retailers and received them just fine.

The weird thing is Gekks doesn't even have a number for you to call. Seems like a scam.

View full review
Loss:
$23
Cons:
  • Customer service
  • Delivery time
  • Bad communication
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

There’s a reason why socks still exist today

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The delivery was quick for me but those sticky stuff don’t last after 1 wash :( my *** smelled bad after a few days too. So it’s not something that will last for a while.. just buy those slip in socks.
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Reason of review:
Bad quality
Emily H Jmm

They are disposable

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I received the pair for sneakers. The fit my foot size well.

They were fairly easy to stick to the shoe. I wore them happily for a couple of weeks and even recommended them to a couple of people. Then they started to get a little stinky (I do not wear the same shoes every day, thus they did not get used every day), and even felt a bit dirty. I tried to remove them carefully, but the sticky pads fell off in a few places, one of them even separated - like it was two pieces of thin plastic that were stuck together?

Anyhow, I hand washed them.

When I put them back in, they would no longer stick and just bunched up in the shoes, making them useless. I would not buy them again, and would not recommend them.

View full review
Loss:
$18
Pros:
  • Quick delivery
Cons:
  • Were essentially disposable
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Jennifer P Mrt

Scam Product, Scam Company

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Ordered two pair. Unlike many others they shipped and arrived promptly (possibly because I paid with PayPal, but who knows).

Took one out of unsealed package and attempted to adhere it to a brand new pair of Sketchers GoWalks. Despite all attempts, amount of pressure, whatever, the lone "sock" I attempted to install would NOT adhere to the shoes. The so-called adhesive was no more than slightly sticky plastic, no more sticky than no-show socks include to keep them on your heel. Returned items and was only credited for one pair.

When I questioned why, and explained (again) the reason for the return (that the won't adhere and are therefore unusable) I'm given runaround about how the paid was "used". So apparently being unable to install the "sock" as per manufacturers directions makes it used.

Total scam. I wonder how many times the pair I received had been sent and returned?

View full review
Loss:
$18
Pros:
  • Product shipped promptly
Cons:
  • Bad communication
  • Liners are impossible to install and use
Reason of review:
Bad quality

Preferred solution: Full refund

Alison Ciy

Customer Service Stinks

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I placed my first order, paid shipping and 12 hours later the company emails free shipping today. So I email the company and Alex writes me and says too bad for you that you missed it! WTF? How hard would it have been to offer free shipping the next order. Suffice to say, I will never order again. It is discouraging how poor customer service has become. When my product arrives, I will immediately send it back for a refund and will never order from them again. Ack, I have to keep typing because it insists I use a minimum of 100 words but I hav nothing else to say so I am babbling and babbling some more. Why would you require 100 words if I can say it in less. I am going to copy and paste this entire thing again. {{Redacted}}
View full review
Loss:
$20
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: My solution is to never order again and let others know of their deceptive ways and bad customer service

Jessica B Kpw

WORST customer service

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I have emailed EVERY email portal offered on each part of their website. I’ve probably purchased their product 3x. The product is complicated to use - but makes sense. One aspect that makes it work better is the “GRIPPER.” All I want/need are MORE Grippers. I have emailed minimum of 4 times— HOW DO I ORDER MORE GRIPPERS? I swear, I don’t think they look at the email addresses they post!? Or maybe everyone is so pissed off, they don’t respond?! BAD, BAD, customer service! All they want you to do is buy buy buy — I would — if I could get an ANSWER to my question! What company doesn’t offer a phone number???!!
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Reason of review:
Order processing issue
Anonymous

So--Customer Service??? Not so much

I've been railing against customer service on FOUR attempts via their email portals asking for Grippers on their ORIGINAL Gekks product. No answer until I posted on this site.

Once I posted, I was inundated with responses. Here's the deal -- for those of us who INVESTED in the ORIGINAL Gekks with the grippers, lined our shoes, spent $50 on the "closet special" (multiple times - me - I might add) Their response is: Oh... the NEW models don't require Grippers any longer. Here's a coupon to replace ALL the ones you have.....

Really??

So, your product is expensive enough as it is, and you not only want me to continue to buy MORE but REPLACE all that I have purchased in the first place because you guys decided it was time to change your product and didn't bother to communicate.

Guess what. Bombas has made a no show sock for same type shoe now. They are a lot easier to transition to. See ya!

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Reason of review:
Poor customer service
Arlington Ltn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

AWFUL

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Ordered 2 Closet Packs sets. Had to ask them where my order was 2 weeks after promised ship date.

They can not be reached my phone (Hmmm.) Wrote Customer Service. Finally received ONE partial set. (The Closet Pack is supposed to be 3 different kinds of Gekks. I was sent 2 of the same kind AND NOT MY SECOND SET.) They had promptly charged me for everything, as you can imagine.

Now have been emailing Customer Service back and forth asking for them to cover the return shipping because the fault is THEIRS. No surprise. They don't want to cover the shipping. I am in the process of filing a complaint with the BBB - to add to their other complaints with them.

Interestingly, the BBB history says their registered corporate address is wrong. Another big, HMMMM!

View full review
Loss:
$45
Cons:
  • Long wait for incorrect items
  • Not offering complimentary products
  • Refusal to pay return shipping charges
Reason of review:
Not as described/ advertised

Preferred solution: Pay for return shipping of incorrect order sent AND give me a complete set of all their products free-of-charge.

1 comment
Guest

I also reported them to BBB. They refuse to do anything.

DO NOT EVER PURCHASR ANYTHING FROM THUS COMPANY & TELL EVERYONE YOU KNOW. They do not honor their promise of satisfaction.

Georgine Idq

Horrible customer service

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Gekks - Horrible customer service
I placed an order on 11/22/17 anticipating it would be delivered to me in CA within a week or so & prior to my departure from the US on 12/08/17. The order arrived at a friend's house on 12/08/17 after I had already let for the airport. In the past few weeks I have written 6 emails to their "Customer Service Dept" a joke at best. As of this date, 12/19/17, NO ONE has bothered to respond to resolve this issue leaving me as one pissed-off consumer. Looking through some other reviews of this *** company I see that I am not alone.
View full review
Loss:
$50
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Marline P

Geeks are a waste of money

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I ordered the trial package. The first pair I tried to put in (for slip ons) were ruined just trying to get the sticky thing to adhere to the top inside of the shoe. The flats pair went in easier because they don’t have that section. But I couldn’t wear my flats because the Gekks took up too much space. Haven’t tried the ones for tennis shoes. I gave the product a 1 star rating, just like a lot of folks on this website. My issues were obviously poor design and also high price for something that couldn’t be returned. If you look at the Gekks website you only see 4 & 5 star ratings - something is fishy there.
View full review
Loss:
$40
Cons:
  • Product
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Kanen Zvs

Still waiting/Rudest Customer Service

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Ordered my gekks Jan 23,2018 and it’s Feb 21,2018 and I’m still waiting for my order. (When I tracked shipping estimated arrival date is March 3.2018... so it takes almost 7 weeks to get 3 pairs of socks? Ridiculous! I don’t care how magical these socks are, no one has 7 weeks to wait to see if they are even worth it. When I contacted Customert Service, Kaitlyn supposedly a supervisor with absolutely no customer service skills - she was even worse than me STILL not having my order... her response was, “she has great customer satistifaction record so go ahead a write a review” she clearly doesn’t have a satisfied customer here. I don’t even want the damn socks- give me back my money. I’m tired of waiting especially when CUSTOMER SERVICE IS NO HELP... I hope these 2 brothers know what kind of rude, useless people they have working for them and clearly won’t be giving recommendations and hope they go out of business because clearly- they cannot handle customers.
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Reason of review:
Poor customer service
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