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1.7
Ordered 2 Closet Packs sets. Had to ask them where my order was 2 weeks after promised ship date. They can not be reached my phone (Hmmm.) Wrote Customer Service. Finally received ONE partial set. (The Closet Pack is supposed to be 3 different kinds of Gekks. I was...
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1.7
I didn't like
  • Long wait for incorrect items
  • Not offering complimentary products
  • Refusal to pay return shipping charges
#1191196
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Bought these thinking they’d be great. Had some family issues to take care of (stepmom died and had to bring my elderly dad home to live), so didn’t get to trying them for a couple of months (my bad). When I finally tried them, they were HORRIBLE to install and felt...
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#1190605
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1.0
Ordered expecting 3-5 shipping and handling as written and waited three weeks and they never shipped. Finally got a response from customer service and they assured me they were shipping in a day, weeks later, nothing. They refused to give me a refund and just kept...
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1.0
#1189866
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Gekks - Order charged on day 1 and shipped on day 41

2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Gekks has very poor customer service and support. They charge for back ordered items immediately and don’t send notices about delays in shipments. They have no phone support and email support is delayed. This company needs better practices and customer support
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1189361
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1.6
Horrible directions. My Gekks don't look anything like the ones in the videos. They look like they were made in someones kitchen. Cheap, poor construction. I tried the loafer style first but it bunches and slides no matter how hard I try to fasten them. I pretty much...
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1.6
#1185522
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4.7
I'm only writing this because I completely disagree with a lot of these reviews. I ordered two pairs for my flats (one is a sort of tan / beige and the other is black) and they work as advertised. They stay attached to my shoe, don't fall or slip at all and I haven't...
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4.7
I liked
  • Product
  • Product shipped promptly
#1176288
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Wow, atrocious customer service. Basically, one of the grippers we were sent was faulty. Sent in a support request via website which was completely ignored. Went to customer chat which was polite and also completely useless as the agent could just "document" the...
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1.0
I didn't like
  • Customer service
#1167676
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Gekks - Horrible customer service
I placed an order on 11/22/17 anticipating it would be delivered to me in CA within a week or so & prior to my departure from the US on 12/08/17. The order arrived at a friend's house on 12/08/17 after I had already let for the airport. In the past few weeks I have...
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1.5
#1151390
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I bought GEKKS a few months ago to use in my beautiful Coach loafers on a cruise. I struggled for 45 minutes to "install" these socks without success, and I am a reasonably handy and capable person. Finally gave up. I was busy and did not write to GEKKS right away, as...
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1.0
I liked
  • Product shipped promptly
I didn't like
  • Liners are impossible to install and use
  • Very dissatisfied
#1147550
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I was excited to try them so I even bought the 3 pack! Spent over $50 for 3 pair which was a mistake. Hard to install, and not comfortable when I finally got them in! Contacted them to ask about satisfaction guarantee and refund options. Got one sentence back from...
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1.3
#1146773
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